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Insights, tips, and trends in hospitality technology

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Guest tapping credit card at concierge desk for upgrade, smiling concierge in premium hotel lobby
Featured
Revenue Management

Hotel Ancillary Revenue in 2026: 12 High-Margin Upsells That Actually Work

An evidence-based playbook for hotel ancillary revenue in 2026: which upsells convert, what to price them at, and where to place them in the guest journey for maximum lift.

Denis Wasilew

May 17, 20269 min read
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Guestivo booth at World Hotel 2026 expo in Warsaw
Company

World Hotel 2026: What We Learned From 100+ Conversations With Hoteliers

Three days at World Hotel expo in Warsaw, over 100 conversations with hotel managers, and a few surprising takeaways. What interests the Polish hospitality market, which technologies draw the most attention, and where the industry is heading.

Maciej Dudziak
7 min read
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Solo guest in quiet warm-lit boutique hotel hallway at night, lit by phone screen and brass sconces
Operations

Handling Guest Requests at 3 AM Without Night Staff

How small hotels handle guest needs after reception closes. Self-service portals, AI concierge, and automated alerts as practical alternatives to 24/7 front desk staffing.

Denis Wasilew
6 min read
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Hotel guest on Mediterranean terrace scanning a small QR card with phone at golden hour
Hotel Technology

Guest Portal vs. Hotel App: Why Guests Won't Download

Why hotel app download rates sit at 2-5% for independent properties. When apps make sense, when a browser portal wins, and how to choose the right approach.

Denis Wasilew
6 min read
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International couple of mixed origin smiling at warm receptionist in sunlit Mediterranean hotel lobby
Guest Experience

Serving International Guests Without Multilingual Staff

How small and mid-size hotels overcome language barriers without hiring multilingual staff. Auto-translation, AI concierge, and live chat translation as practical solutions.

Denis Wasilew
7 min read
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Couple checking into boutique Mediterranean hotel via phone, walking past unstaffed reception desk
Guest Experience

Online Check-In: Collect Guest Data Before Arrival

Online check-in eliminates front desk queues and paper registration forms. 53.6% of travelers want contactless check-in as a permanent option.

Denis Wasilew
8 min read
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Couple in white robes browsing digital room-service menu while waiter sets breakfast tray in boutique hotel suite
Hotel Technology

How to Replace Paper Menus with Digital Room Service

47% of guests would order room service more often if they could do it digitally. A practical guide to hotel menu digitization: from PDF to working orders.

Denis Wasilew
7 min read
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