Insights, tips, and trends in hospitality technology
Three days at World Hotel expo in Warsaw, over 100 conversations with hotel managers, and a few surprising takeaways. What interests the Polish hospitality market, which technologies draw the most attention, and where the industry is heading.
Maciej Dudziak
How small hotels handle guest needs after reception closes. Self-service portals, AI concierge, and automated alerts as practical alternatives to 24/7 front desk staffing.
Why hotel app download rates sit at 2-5% for independent properties. When apps make sense, when a browser portal wins, and how to choose the right approach.
How small and mid-size hotels overcome language barriers without hiring multilingual staff. Auto-translation, AI concierge, and live chat translation as practical solutions.
Online check-in eliminates front desk queues and paper registration forms. 53.6% of travelers want contactless check-in as a permanent option.
Most hotels with 20-80 rooms coordinate cleaning by phone, whiteboard, or Excel. How real-time room status tracking changes daily operations.
47% of guests would order room service more often if they could do it digitally. A practical guide to hotel menu digitization: from PDF to working orders.
New data from Oracle, Mews and Criton reveals a massive shift in guest preferences. Most travelers actively want less staff contact. Here's what the numbers say and what it means for your property.
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