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Guests don't call room service. Now they don't have to.

Guestivo is a web guest portal with room service, requests, AI concierge, live chat, and payments. Upload your menu as PDF, review the AI-generated catalog, and prepare translations for configured languages. No app. No heavy rollout.

Setup is simpler than you think

  • 1

    In a week, max

    From sign-up to serving guests.

  • 2

    No IT department

    Your reception runs the whole thing.

  • 3

    No extra system to manage

    Hosting, updates and backups are on us.

Guestivo mobile guest portal with hotel services and ordering
AI-powered
H

Grand Plaza

Pokój 412

Dzień dobry

Odkryj

Zamów jedzenie

Czat na żywo

Usługi

Aktywności

Transfer

Późny wyjazd

WiFi

Przewodnik

Translations
Branding
Zero installs

Guest Portal

Room-specific access opens a personalized guest portal with guest guide, WiFi access, online payments, and configured services. No app download required.

  • QR on arrival
  • Email invite
  • SMS link
  • Shared link
Learn more
AI-powered

AI Concierge

24/7 intelligent assistant that answers guest questions about services, menu, WiFi, and more with hotel context and supported guest languages.

  • 24 / 7
  • Multilingual
  • Sentiment alerts
  • AI answers
Learn more
Room 212 · Anna K.
4 messages · 8:42 PM
Guest ordering

Room Service Orders

Digital menu with photos, descriptions, and order notifications to kitchen staff. Smart upsell suggestions at checkout help pair a drink with that pizza or add dessert to a dinner order, so hotels can test relevant add-ons and track basket value.

  • Photo menu
  • One-tap reorder
  • Suggested upsells
  • Pay from phone
Learn more
Room service
Room 302 · Menu
Open
  • Caesar salad
    12
    Crisp romaine, parmesan, dressing
  • Margherita pizza
    14
    San Marzano, basil, mozzarella
  • Cappuccino
    5
    Single origin · oat option
0 items
0
Empty basket
menu.pdf
12 pages
Digital menu
Languages
  • Caesar salad€12
  • Club sandwich€14
  • Tiramisu€7
42 items extracted · translated into configured languages
OCR + AI

AI Menu Import

Upload your paper menu as PDF or photo. AI extracts detected items and prices, then prepares translations for configured languages.

  • PDF or photo
  • Items + prices
  • Translations
  • Editable import
Learn more
Welcome
Room 204
Menu
Room 204
Tap to set PIN
Chat
Digital locksComing soon

The only key your guests will ever need.

For scoped digital-lock deployments, the guest portal can show a room key tile and PIN workflow tied to the reservation. Production lock enablement depends on the selected provider and setup.

  • Supported lock providers
  • Very secure
  • Admin-controlled access
  • Tied to reservation
Learn more

Inside Guestivo

Inside Guestivo Platform

See the features your guests and staff will use every day. Designed for simplicity and speed.

Live food order management dashboard

Plus everything else a modern hotel needs

Built-in workflows across operations, integrations and guest journeys, with provider-scoped features clearly marked.

Digital keys

Soon

Seam-supported smart lock workflow, scoped during setup.

Live chat

Real-time guest ↔ reception, auto-translated.

Housekeeping

Room statuses, floor-wide ops, live to reception.

Analytics

Revenue, occupancy, service response times.

Workforce

Scheduling, shift templates, leave approvals.

Kitchen display

Touch Kanban for kitchen & bar staff.

Activity booking

Categories, resources, time-slot capacity.

Multilingual

Guest pages, menu and chat in configured languages.

Online check-in

Soon

Pre-arrival registration with optional ID verification.

Upselling

Rule-based cross-sell on the guest menu.

PMS sync

Apaleo reference integration; other PMS scoped.

Hotel transfer

Predefined destinations, prices, guest requests.

Service requests

Towels, iron, late checkout — one tap.

Hotel info hub

Guest guide (PDF or digital) + room Wi-Fi.

WhatsApp

Scoped channel messaging; confirm availability during onboarding.

How it works

From link to hotel services

Streamlined for every property size. No app install, minimal training.

  1. 1

    Create guest access

    Generate a unique link or QR code for each room at check-in or pre-arrival.

  2. 2

    Guest opens & orders

    Guests access services, room service, and requests from the browser — no app.

  3. 3

    Staff manage in real time

    Operations teams track, fulfill, and update statuses from the dashboard.

Works with your existing processes. Start with one property and scale to your entire portfolio.

Launch

Launch with a guided QR rollout

Three accelerators reduce setup work so your team can prepare the guest portal without a heavy rollout.

  1. PDF to editable digital menu

    Upload your paper menu — AI detects menu items, extracts prices, and prepares translations for review.

    PDFDigital menu
    PDF import
  2. One source, configured languages

    Enter content once. Menu, services, and promotions can be prepared for all configured guest languages.

    ENPLDEESFR
    Language setup
  3. Your brand, live preview

    Colors, logo, font, tile style — see exactly what guests see in a phone-shaped preview.

    Live preview

Pricing

Simple, scalable pricing

Same feature set in both models. Start is read-only; Pro enables guest transactions with commission.

rooms$0.00/month
Enable or disable Pro anytime

Hotel guest portal questions

What is Guestivo?

Guestivo is a hotel guest experience platform: a QR-launched guest portal, room service ordering, service requests, AI concierge, online check-in, housekeeping workflows, and operational reporting in one product.

Do guests need to install an app?

No. Guests open the portal in the browser from a QR code or direct link, which removes the app-store friction that usually hurts hotel app adoption.

Does Guestivo replace the hotel PMS?

No. Guestivo is a guest experience layer that sits beside the PMS. Apaleo is the current reference PMS integration; other PMS connector work is scoped during onboarding after access and workflow requirements are confirmed.

How quickly can a hotel start?

A QR guest portal and digital service catalogue can start quickly once hotel content is ready. PMS, payments, and charge-posting workflows depend on onboarding scope, access, and property requirements.

The Founders

Built by engineers, for hotels

Two engineers with one mission: free hotels from the chaos of scattered tools.

We're Maciej and Denis. Two engineers who spent the last decade building software for startups and global companies. Everywhere we looked in hospitality, we saw the same thing: brilliant hotels held back by clunky, disconnected tools. Guestivo is our answer. One calm place where guests request what they need, staff stop juggling a dozen tabs, and every interaction feels like the hotel designed it themselves.

Maciej

Maciej

Co-founder

Denis

Denis

Co-founder

Maciej and Denis at the Guestivo booth, World Hotel 2026

World Hotel 2026