Catch guest frustration before checkout
AI monitors live chat sentiment in real-time. When a guest is frustrated, staff can be alerted while there is still time to respond.
Key Benefits
Real-time detection
AI analyzes messages as they arrive. Negative sentiment can trigger staff alerts.
Staff notifications
Managers and reception can be notified when a guest shows signs of dissatisfaction.
Reduce review risk
Address issues during the stay instead of discovering them only after checkout.
How It Works
Guest chats with reception
Through the guest portal live chat, guests communicate with your team.
AI analyzes sentiment
Every message is analyzed for emotional tone — happy, neutral, or unhappy.
Alerts trigger for negativity
When sentiment drops, staff gets a real-time notification to intervene.
Who It's For
General Managers
Get alerted when sentiment turns negative so your team can address issues during the stay.
Front Desk Supervisors
Monitor chat sentiment across all rooms in real time. Prioritize responses based on urgency.
Frequently Asked Questions
Powered by Azure Cognitive Services with high confidence scoring. Alerts trigger when negative sentiment exceeds a configurable threshold.
It uses Azure language detection and sentiment models. Coverage is broad, but accuracy varies by language and message context.
Negative sentiment in messages, escalating frustration patterns, or specific complaint keywords.
Yes. You can configure the sentiment threshold that triggers staff notifications, so you control how sensitive the system is.
No. Analysis runs asynchronously and does not slow down message delivery between guests and staff.
Respond before issues escalate
AI sentiment analysis gives your team the chance to fix issues while guests are still on-site.