Catch unhappy guests before they write bad reviews
AI monitors live chat sentiment in real-time. When a guest is frustrated, staff gets alerted instantly — turning complaints into compliments.
Key Benefits
Real-time detection
AI analyzes every message as it comes in. Negative sentiment triggers instant alerts.
Staff notifications
Managers and reception get notified the moment a guest shows signs of dissatisfaction.
Prevent bad reviews
Address issues during the stay, not after checkout when the review is already posted.
How It Works
Guest chats with reception
Through the guest portal live chat, guests communicate with your team.
AI analyzes sentiment
Every message is analyzed for emotional tone — happy, neutral, or unhappy.
Alerts trigger for negativity
When sentiment drops, staff gets a real-time notification to intervene.
Frequently Asked Questions
Powered by Azure Cognitive Services with high confidence scoring. Alerts trigger when negative sentiment exceeds a configurable threshold.
Yes. Sentiment analysis supports 94+ languages with automatic language detection.
Negative sentiment in messages, escalating frustration patterns, or specific complaint keywords.
Yes. You can configure the sentiment threshold that triggers staff notifications, so you control how sensitive the system is.
No. Analysis runs asynchronously and does not slow down message delivery between guests and staff.
Stop bad reviews before they happen
AI sentiment analysis gives your team the chance to fix issues while guests are still on-site.