A concierge that never sleeps, never forgets
AI answers guest questions about your hotel 24/7 — menu, WiFi, services, local tips — in the guest's language. Reduce repetitive questions to reception.
Key Benefits
24/7 availability
Guests can get answers any time of day or night, even when reception is busy.
Multilingual by default
Responds in the guest's language automatically. No language barriers.
Hotel-specific knowledge
Trained on your hotel's menu, services, WiFi info, local recommendations, and policies.
How It Works
Guest asks a question
Through the guest portal, guests can ask anything about the hotel, menu, or local area.
AI responds with hotel context
The AI concierge provides answers based on your hotel's data and services.
Guest gets a next step
Common questions can be handled in the portal. For anything else, guests can use live chat with reception.
Who It's For
Small Hotels without Night Reception
Guests get answers at 3 AM without anyone at the desk. AI covers WiFi, breakfast, policies, and local tips.
Properties with International Guests
The AI responds in the guest's language automatically. No language barrier, no miscommunication.
Busy Front Desk Teams
Reduce repeat-question load and keep staff focused on issues that actually need a human.
Frequently Asked Questions
Yes. The AI uses your menu, services, room information, WiFi credentials, and more as context for its responses.
Yes. The AI concierge is a separate widget from the guest-staff live chat. Guests can use both.
The AI will let the guest know it doesn't have that information. Guests can always reach reception via the live chat feature.
The AI uses your hotel's real data — menu, services, guide content. It only answers based on what you've configured in the system.
The AI detects the guest's language and responds in supported languages. Uncommon languages or low-confidence answers should be handed to staff.
Give your guests an AI concierge
24/7 answers to common questions, with guided setup for your hotel content.