Real-time chat between guests and reception
Guests message reception from their portal. Staff manages multiple rooms from one dashboard. Messages translate automatically between languages.
Key Benefits
Instant communication
No more phone tag. Guests and staff communicate in real-time text.
Auto-translation
Messages are translated automatically between guest and staff languages.
Full message history
Every conversation is saved and searchable. Nothing gets lost.
How It Works
Guest opens chat
From the guest portal, guests tap to start a conversation with reception.
Staff responds from dashboard
Reception manages all room chats from a single dashboard interface.
AI monitors sentiment
Sentiment analysis runs in the background, alerting managers when a guest seems unhappy.
Who It's For
Reception Staff
Manage conversations with multiple rooms from a single dashboard. No phone juggling.
Hotel Managers
Monitor guest sentiment in real-time and intervene before small issues become bad reviews.
International Guests
Chat with staff in your own language — messages translate automatically both ways.
Frequently Asked Questions
Yes. Any staff member with chat permissions can see and respond to messages.
Yes. Staff sees messages in their language, guests see replies in theirs.
Yes. Full conversation history is maintained for the duration of the stay.
Yes. Real-time push notifications alert staff when a guest sends a new message, even if the dashboard is in the background.
Yes. The chat dashboard shows all active conversations with room numbers and unread message counts.
Connect with guests instantly
Live chat with auto-translation and AI sentiment monitoring. Set up in minutes.