Real-time chat between guests and reception
Guests message reception from their portal. Staff manages multiple rooms from one dashboard, with translation available in the chat workflow.
Key Benefits
Real-time communication
No more phone tag. Guests and staff communicate in real-time text.
Translation workflow
Staff can translate guest messages and replies between supported languages.
Full message history
Every conversation is saved and searchable. Nothing gets lost.
How It Works
Guest opens chat
From the guest portal, guests tap to start a conversation with reception.
Staff responds from dashboard
Reception manages all room chats from a single dashboard interface.
AI monitors sentiment
Sentiment analysis runs in the background, alerting managers when a guest seems unhappy.
Who It's For
Reception Staff
Manage conversations with multiple rooms from a single dashboard. No phone juggling.
Hotel Managers
Monitor guest sentiment in real-time and intervene before small issues become bad reviews.
International Guests
Chat with staff in your own language, with translation available for supported languages.
Frequently Asked Questions
Yes. Any staff member with chat permissions can see and respond to messages.
Translation is available inside the chat workflow so staff can translate guest messages and replies when needed.
Yes. Full conversation history is maintained for the duration of the stay.
Yes. Real-time push notifications alert staff when a guest sends a new message, even if the dashboard is in the background.
Yes. The chat dashboard shows all active conversations with room numbers and unread message counts.
Connect with guests in the portal
Live chat with translation workflow and AI sentiment monitoring. Guided setup for guest-staff messaging.