Guestivo for Aparthotels and Serviced Apartments
Built for properties with longer average stays, contactless operations, and guests who don't want hotel-style daily service.
Who this is for
- Aparthotels and serviced apartment buildings
- Properties with average stays of 5-30+ nights
- Operators with minimal on-site staff
- Buildings with multiple units across one or more locations
- Properties competing with Airbnb on professional service standards
Common challenges in this segment
Guests arrive at any hour, no front desk to greet them
Aparthotel guests often arrive evenings or late nights. Reception isn't always staffed. Contactless check-in plus optional digital-key handoff where configured helps remove the bottleneck.
Long stays mean less daily housekeeping, more self-service
Long-stay guests don't want daily cleaning. They want efficient occasional service plus self-serve everything else.
Multiple units, lean ops team
An aparthotel manager might oversee 30-100 units alone. Real-time visibility into status, requests, and issues is essential.
Competing with Airbnb on service consistency
Aparthotel value-add over Airbnb is professional service. The guest portal makes that consistent and visible.
How Guestivo fits
Contactless check-in + optional digital key
Guest receives arrival instructions in advance. Where a supported lock provider is enabled, access PIN or mobile key handoff can be part of the flow.
Self-service portal for in-stay requests
Linen change, extra towels, additional cleaning, transfer to airport — all from the guest portal. No phone tag with the front desk.
Multi-property management
Single Guestivo account manages multiple aparthotel properties. Each property is independent, with shared admin if needed.
Live chat for the long-stay relationship
Long-stay guests build a relationship. Live chat keeps it warm without requiring on-site staff.
Pricing
From €4 per unit per month. A 50-unit aparthotel pays around €200/month for the full platform. Multi-property operators get unified billing.
Frequently asked questions
Billing logic lives in the PMS; Guestivo handles the guest experience layer. Apaleo is the current reference PMS integration and supports long-stay and aparthotel rate models well. Other PMS connectors are scoped during onboarding after API access and billing/posting requirements are confirmed.
Yes — multi-hotel access up to 5 properties per user, with admin escalation for larger portfolios.
Configurable per property. Common patterns: full clean every 7 nights, towel refresh every 3 nights, on-demand cleaning between. All managed through the housekeeping module.
See Guestivo for your aparthotel
10-minute demo. We'll show how aparthotels handle 50 units with one on-site manager and a contactless guest flow.