Hotel Review Response Generator
Generate polished, on-brand responses to guest reviews in 5 languages and 4 tones. Free, no signup. Copy and paste into Booking.com, Google, TripAdvisor.
Fill in the details
Preview
Thank you Dear Guest for taking the time to share your feedback about your stay at our hotel. We are genuinely delighted to read that your stay made an impression. Hospitality is built one detail at a time, and hearing that those details came together for you means a great deal to our team. We will pass your kind words along to everyone who took part in your experience. Kind regards, The our hotel team
How to use a review response draft
Treat the generated response as a starting point for the hotel team, not an automatic public statement. A good reply acknowledges the specific issue, avoids arguing with the reviewer, and explains only the corrective actions you can stand behind.
- reference one real detail from the review so the answer does not feel generic
- move compensation, booking numbers, room numbers, and personal details to a private channel
- for low ratings, confirm internally what happened before promising a fix
Public-review safety
Do not publish personal guest data, staff names involved in an incident, or internal reservation details. If the issue needs investigation, invite the guest to contact the hotel directly and keep the public answer calm, factual, and short.
Want to skip this entirely?
Guestivo's sentiment analysis flags negative messages in real time so reception can intervene before a bad review lands. The best response is the one you didn't have to write.
See it in Guestivo