Guestivo for Mews Users
You already have a modern PMS. Add the guest experience layer Mews doesn't ship: QR-launched room service with a built-in kitchen display system, multi-language AI concierge, and a guest portal that captures revenue Mews leaves on the table.
Who this is for
- Hotels already running Mews as their PMS
- Properties with a restaurant or kitchen where Mews + a separate F&B tool feels stitched-together
- Mews users wanting AI concierge without going through Mews Marketplace add-on procurement
- Hotels with international guests where Mews' messaging doesn't cover 8+ languages
What Mews already does well
Cloud-native PMS architecture
Mews is one of the strongest modern PMSes — clean API, mature Marketplace, payments built in. Keep using it.
Distribution and channel management
Mews handles distribution and rate management well. Guestivo doesn't replace this.
Mews Payments + open API
Mews' payment infrastructure is solid. Guestivo's guest-side payments can complement, not replace, it.
What Guestivo adds on top
QR-launched room service with built-in KDS
Guests scan a QR code in the room and order F&B. Orders flow to a touch-optimised kitchen display, not a printer or a third-party tool. No Marketplace stitching.
AI concierge in 8+ languages, included
Handles guest questions 24/7 in English, Polish, German, Spanish, French, Italian, Japanese, Mandarin. No separate AI add-on procurement.
Unified guest portal beyond messaging
Mews messaging is messages. Guestivo's portal handles room service, requests, live chat, late checkout, transfer booking, hotel guide — all in one QR-launched flow.
Sentiment analysis on live chat
Real-time detection of negative emotion in guest messages, so reception intervenes before a 1-star review lands.
Integration
Guestivo integrates with Mews through Mews Connect — reservation sync, folio posting, and webhook lifecycle — set up during customer onboarding. Mews exposes a clean open API and we wire Guestivo to your specific Mews property as part of your deployment. Apaleo is our reference PMS integration (currently in Apaleo Store certification, 2026) and the same architecture carries over to Mews.
Pricing
From €3.50 per room per month for Guestivo, on top of your existing Mews subscription. A 50-room hotel pays around €175 / month for the full Guestivo layer.
Frequently asked questions
No. Mews stays as your PMS. Guestivo adds the guest experience layer that Mews doesn't ship in-box — F&B ordering, KDS, AI concierge, sentiment analysis.
Reservation sync, folio posting, and webhook-driven events through Mews Connect, configured as part of your Guestivo deployment. Mews has a strong open API, so the integration is straightforward to scope and connect for your property during onboarding.
Common entry point: deploy Guestivo for F&B + KDS in the restaurant first, then expand to the full guest portal once the team is comfortable. The Mews integration covers as much or as little of the journey as you want active.
Mews Marketplace has F&B partners and AI concierge partners that already connect to Mews. Guestivo's pitch is depth and unification: one platform for F&B + KDS + AI concierge + housekeeping + online check-in, with one bill, instead of stitching 3-4 Marketplace add-ons with separate vendors and contracts.
No. Guestivo reads from Mews via API. Your existing Mews configuration, reservations, and PMS workflows continue unchanged.
See Guestivo on top of Mews
10-minute demo focused on Mews + Guestivo specifically. We'll show how the integration works and what gets added without disturbing your existing PMS setup.